- General Information
 - Manufacturer
 - Cisco Systems, Inc
 
- Manufacturer Website Address
 - http://www.cisco.com
 
- Brand Name
 - Cisco
 
- Service Name
 - Smart Care Service Core - Extended Service
 
- Product Type
 - Service
 
- Service Information
 - Service Main Type
 - Exchange
 
- Service Sub Type
 - Physical
 
- Electronic
 
- Service Characteristic
 - Parts
 
- Service Description
 - 24x7x4 Hour
 
- Provided Support
 - Parts Replacement
 
- Phone Support
 
- Web Knowledge Base Access
 
- New Releases Update
 
- Preventive Maintenance
 
- Remote Monitoring
 
- Service Response Time
 - 1 Hour - Phone Support - Severity Level 1
 
- Service Duration
 - 1 Year
 
- Product Supported
 - Cisco ISR4431-V/K9, ISR4431-V/K9-RF, ISR4431-V/K9-WS